[quote user="JPizzack"]Contact center managment is required to forward emails to upper management*describing any irate, and threatening member situations over the phone.
I received a threat!! YAAAYY!!!!
This guy regularly comes in and demands the title for his car. In NY State, financial instutions dont retain titles. Only vehicle owners can request them through DMV, so I keep telling him that. I even tried to find out if our loan department had any authority as lienholder to get one for him, and we cannot.
This guy said if he came back in, and we didn't have it, he would "punch me out" lmao.
this guy is like 59 years old, and fat. He's about as intimidating as Barney the Dinosaur lol, he just happens to yell alot.[/quote]That's funny ****. Poor guy, is frustrated and confused by the DMV policies and procedures.