The patients are just nutso today. It's like there's a full moon on Friday the 13th during a total eclipse. They're just nutty.
Plus, I'm about to bug on this other receptionist I work with. Girl just can't handle any stress. It wouldn't be so bad if she didn't freak out. Like we'll have a call on hold and she'll be all frantic like, "Someone needs to pick up Line D." Or she'll assume you aren't busy with other ****, like on Friday... It's 5 minutes before the end of my shift and we have a call on hold, and she says to me, "I know you're leaving soon, but can you pick up the line on hold." Ummm... No, I can't. I just got off the phone with a patient, needed to document the call, call a nurse about that patient, and then send the faxes the doctor handed to me while I was on the phone so people can get their medications. So, yeah, I'm not going to be picking up that line that you or the other clerk in the office can handle. It's not the end of the world if someone has to wait on hold for 2 minutes.