I was a bit dumbfounded that they didnt say, "hey just send it out, wel'll put another one of these ****ty $5 batteries in your ipod, and you just pay for the shipping." i woulda definitely done that.
Doesn't matter now. lesson learned.
but yes, i agree about your itunes nonsense. it's the worst software ever created, and the least user friendly also.
I no longer need it for anything obviously. I stricly use android phones, which i love, and i can just drag and drop my music into a folder in the phone. WOW THAT WAS HARD!!!